Superm's Privacy Policy

Superm (superm.ws) is an online entertainment and gaming platform for users in Bangladesh. This privacy policy ("Policy") applies to all superm services — including the website, mobile application, and any associated digital platforms.

We believe privacy is a fundamental right. That's why superm's privacy policy is built on full transparency — so you always know exactly what's being done with your data.

By using superm.ws, you agree to the terms of this privacy policy. This policy applies to our Terms & Conditions' An integral part.

• This policy is developed in compliance with applicable data protection laws in Bangladesh and international standards.
• The Bengali version of this policy is the definitive and legally binding version.
• For any questions, contact us at support@superm.ws.

Superm only collects information that is genuinely needed to provide services, ensure security, and meet legal obligations. No unnecessary data is collected.

Information provided in the registration form is collected directly. Additionally, certain technical data is collected automatically while you use the website.

Superm uses your information for the purposes listed below. Each purpose is clearly defined and carried out only with your consent.

1. Account Management: To create, verify, and maintain your account.
2. Payment Processing: To process deposits and withdrawals securely.
3. Security & fraud prevention: To detect and prevent suspicious activity.
4. Age Verification: To ensure that users under 18 are unable to access the platform.
5. Responsible gaming: To support users who may be at risk of problem gambling.
6. Customer Support: To address your questions, complaints, and issues.
7. Legal compliance: To comply with applicable laws and regulatory requirements.
8. Service improvement: For analytics purposes to improve your gaming experience.

Superm uses cookies and similar tracking technologies on its website and app to enhance the user experience and maintain platform security.

Types of cookies used by superm:

• Essential Cookies: For login sessions and site security — the website cannot function without these. These cookies cannot be disabled.
• Functional Cookies: To remember your language preference, display settings, and gaming preferences.
• Analytics cookies: To understand how many visitors are on the website, where they are, and what they're doing (anonymously).
• Security cookies: To detect fraudulent activity and bot behavior.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent some superm services from functioning properly.

Superm does not sell your personal data. However, data may be shared with specific third parties in the following limited circumstances:

• Payment Processors: Payment providers such as bKash, Nagad, and Rocket receive only the limited information necessary to process transactions. They handle that data in accordance with their own privacy policies.
• Identity verification services: Identity information may be verified with trusted third-party providers as part of the KYC process.
• Technology Partners: Cloud hosting and security providers may have limited system access, but they are not permitted to use your data independently.
• Law Enforcement Agencies: Information may be disclosed to authorities where required by court order or legal obligation.
• Business Transfer: In the event of a merger or acquisition, your data may be transferred to the new owner — however, the terms of this policy will continue to apply.

Superm uses industry-standard security technology to protect your data. Our security measures are layered across multiple levels so that even if one layer fails, your data remains protected.

• SSL/TLS Encryption: All data transmission between the website and servers is encrypted with 256-bit SSL.
• Database Encryption: Stored sensitive data (password hashes, financial information) is kept in encrypted form.
• Two-Factor Authentication (2FA): Additional security verification required at account login.
• Firewall & DDoS Protection: Prevention of unauthorized server-level access and attacks.
• Regular security audits: Regular security audits conducted by independent third-party experts.
• Staff Training: superm staff receive regular training on data protection practices.

Keep in mind, though — no one can guarantee 100% security on the internet. That's why you should also take steps to protect your account: use a strong password and never share it with anyone.

Superm does not retain your data indefinitely. A specific retention period is defined for each type of information.

Certain data may need to be retained beyond the periods stated above due to legal obligations. In such cases, you will be informed of the reason for the extended retention.

Every registered user on superm has the following rights regarding their personal data:

• Right to Access: You have the right to request access to the information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to erasure: You may request that your data be deleted under certain conditions ("Right to be Forgotten").
• Right to Restrict Processing: In certain cases, you may request that the processing of your data be restricted.
• Data portability: You may request an export of your data in a standard, portable format.
• Right to object: You may object to the use of your data for specific purposes.
• Right to withdraw consent: You may withdraw any previously given consent at any time.

To exercise any of your rights, email us at support@superm.ws. We will respond within 30 days. Please note that certain data may not be erasable due to legal obligations.

Superm is strictly for users aged 18 and above. We never knowingly collect personal information from minors.

• Age verification is mandatory during the registration process.
• If a minor has registered by mistake and we become aware of it, their account will be closed immediately.
• If a parent or guardian suspects their child is using superm, please contact us immediately at support@superm.ws.

We recommend that parents and guardians use parental control software on shared family devices if anyone under 18 lives in the household.

Superm may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will reflect the change.
• For significant changes, a notification will be sent to your registered email address.
• In some cases, a pop-up notice may be displayed to obtain your consent to the updated policy.

Continued use of superm after any changes will be considered as your acceptance of the updated policy. We therefore recommend reviewing this page regularly.

For any privacy-related questions, requests, or complaints, please contact superm's data protection team:

• Email: support@superm.ws
• Subject: Write "Privacy Request"
• Response time: Initial response within 3 business days, full resolution within 30 days
• Live Chat: Available 24/7 at the bottom-right corner of the website