Superm's Terms and Conditions

Superm (superm.ws) is an online entertainment and gaming platform based in Bangladesh. These Terms and Conditions ("Terms") constitute a legal agreement between superm and its users ("you" or "member"). These Terms are governed by the laws of Bangladesh and applicable international regulations.

These Terms and Conditions apply to all superm services — including cricket betting, football betting, lottery, slots, Live Casino, popular games, and all other categories. Non-compliance with any of these Terms may result in account closure at superm's discretion.

• These Terms are written in Bengali, and the Bengali version shall be considered the definitive and binding version.
• Superm reserves the right to update these terms and conditions at any time, and any changes will be published on the website.
• We recommend reviewing this page regularly.

To register with superm, you must provide accurate, complete, and up-to-date personal information. Creating an account with false information is strictly prohibited, and any such account may be closed at any time.

Account Registration Requirements:

• Each person may only register one account. Creating multiple accounts is strictly prohibited.
• The mobile number and email address provided at registration must be active and belong to you personally.
• You are solely responsible for keeping your account password secure. Do not share your password with anyone.
• If you suspect unauthorized access to your account, contact superm Support immediately.
• Transferring or selling your account is strictly prohibited.

Superm is strictly for individuals aged 18 and above. No one under the age of 18 may register or play on superm. This is a non-negotiable part of our responsible gaming policy.

Superm may request identity documents (National ID, passport, or birth certificate) at any time for age verification purposes. Failure to verify may result in account suspension, and any deposited funds may not be returned.

• By registering, you confirm that you are over 18 years of age.
• If you register with a false age, all winnings will be forfeited.
• A note for parents: Please ensure that minors in your household do not access or use superm.

Superm supports payments through Bangladesh's most popular mobile banking services — bKash, Nagad, and Rocket. All transactions are conducted in Bangladeshi Taka (BDT).

Deposit Rules:

• Minimum deposit amount: ৳200.
• Deposits are typically credited to your account within 3–5 minutes.
• Deposits must be made from your own mobile banking account only.
• Deposits made through a third party are not permitted.

Withdrawal Policy:

• Minimum withdrawal amount: ৳500.
• Withdrawals are typically processed within 1–4 hours.
• Your account must be fully verified before you can make a withdrawal.
• To withdraw bonus funds, the associated wagering requirements must be met.
• Superm reserves the right to delay or suspend withdrawals in the event of any suspicious transactions.

Superm offers a range of bonuses and promotions — including a welcome bonus, reload bonus, cashback, referral bonus, and seasonal promotions. Each bonus comes with its own terms, which you should read before claiming.

General Bonus Terms:

• The same bonus cannot be claimed more than once unless explicitly permitted.
• Bonus abuse and using multiple accounts to claim bonuses are strictly prohibited.
• Bonuses cannot be withdrawn until the wagering requirement has been met.
• Welcome bonus wagering requirements typically range from 10x to 30x.
• Superm reserves the right to modify or cancel any bonus offer at any time.

The following rules apply to all betting activity on superm, including cricket, football, lottery, slots, and Live Casino.

• Bet Confirmation: Once a bet is placed, it cannot be cancelled or changed (unless a cash-out option is available for that specific game).
• Match Cancellation: If a sports event is cancelled, all wagers placed on that event will be refunded.
• Technical Issues: If a game is interrupted due to a superm server issue, it will generally resume from the last saved state or the bet will be voided.
• Odds Changes: Once a bet is confirmed, the odds at the time of placement will apply, even if the odds change afterwards.
• Maximum Win: Maximum win limits per bet apply in accordance with the rules of each specific game.

For lottery games, results are considered final once the draw is completed. Any disputes must be raised with the support team within 48 hours.

Superm is committed to maintaining a fair and transparent platform. The following activities are strictly prohibited on superm:

• Creating multiple accounts to collect bonuses.
• Placing bets using software, bots, or any automated means.
• Match fixing or placing bets using inside information.
• Using superm for money laundering or any other form of illegal financial activity.
• Attempting to gain unauthorized access to other members' accounts.
• Hacking or carrying out malicious activity on superm's systems.
• Placing bets or managing accounts on behalf of a third party.

Superm reserves the right to suspend or terminate any account under the following circumstances:

• For violations of these Terms and Conditions.
• Failure to pass age verification.
• If evidence of fraud or suspicious activity is found.
• When required by legal or regulatory authorities.
• If your account remains inactive for an extended period (more than 12 months).

To appeal an account closure, email support@superm.ws within 30 days of the closure. superm will notify you of the appeal decision within 7 business days.

Superm believes gaming is for fun — not addiction. That's why responsible gaming is a core part of who we are.

Responsible Gaming Tools at superm:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Self-Exclusion: Exclude yourself from the platform for a set period of time.
• Cooling-Off Period: Take a break ranging from 24 hours up to 30 days.
• Reality Check: Review your gaming session history at regular intervals.
• Loss Limit: Automatically stop playing once you have lost a set amount.

If you notice signs of a gaming problem, please Play Responsibly page or contact our support team.

Superm takes the privacy of your personal information very seriously. For details on how we collect, use, and protect your data, please visit our Privacy Policy page.

• Your personal information is never sold to third parties.
• Payment information is kept secure via SSL encryption.
• Information may be disclosed to authorities when required by law.
• You may request access to or deletion of your data at any time.

Superm reserves the right to modify these terms and conditions, in part or in full, at any time. For significant changes, a notice will be posted on the website and, where possible, sent to your registered email address.

Continued use of superm after any changes are published will be considered your automatic acceptance of the updated Terms. We recommend reviewing this page regularly to stay informed.

If you have any questions or complaints regarding these terms and conditions, please contact the superm support team:

• Email: support@superm.ws
• Live Chat: Live chat button at the bottom-right corner of the website
• Support Hours: 24 hours a day, 7 days a week

After a complaint is submitted, an initial response will be provided within 3 business days, with resolution targeted within 14 business days. Complex cases may take longer, but superm will keep you updated throughout the process.